How to manage your subscription in your account on our website?

Login

Log in to your account on our website HERE, or access your account by clicking the person/profile icon in the menu on our website..

1. Enter your email address.
2. After entering your email address and clicking the “Continue” button, you will receive a one-time code at the email address you entered.
3. Copy or type this one-time code into the field and click “Submit” to log in to your account on our website.

IMPORTANT: To manage your subscription, you must log in using the same email address that was used to place the order.

Once you are logged in to your account, you will see:

• “Orders” – all of your orders to date
• “Manage subscriptions” – where you can manage your subscriptions

“Orders” tab:

Here you can find all of your orders.

“Manage subscriptions” button:

Click this button to access and manage your subscriptions.

• “Pause subscription” – if you would like to temporarily pause your subscription, click this button.
• “Cancel subscription” – if you would like to cancel your subscription, click this button.
• “More information” – for more detailed subscription management (e.g. applying a discount code, changing the delivery frequency, changing the date of your next order, etc.), click this button.

Managing subscription details

Click the “More information” button.

Subscription overview:

• More information about your next automatic order
• Schedule of all upcoming renewal orders
• History of all previous orders

If you would like to add an additional product to your next renewal order:

• Click “Add to subscription” below, select the product, and then click “Add product” under the product if you would like to receive it with every future renewal order.
• Click “One Time purchase” below, select the product, and then click “Add product” under the product(s) if you would like to purchase the additional product only once.

If you would like to change the number of Rooty packages for your upcoming orders:

• Enter the desired number of packages under quantity.

If you would like to change the date of your next order:

• In the example below, the next order will be processed on September 16, 2026. If you would like to change this date, follow the instructions below.
• Click “Reschedule” and choose your preferred date for the renewal order. Reminder: the order will be processed, not delivered, on the date you select.

If you would like to skip your next order (example: if you would like to skip the next order scheduled to be processed on September 16, 2026):

• Click “Skip order” and confirm your choice.
• If you have an active 30-day Rooty subscription, this means that the order scheduled for September 16, 2026 will not be processed, but the following renewal order will still be processed as scheduled.

If you would like your order to be processed immediately:

• Click “Order now” and your order will be placed immediately.
• Wait a few minutes for the order to be successfully processed.

If you would like to change the delivery frequency of your subscription:

• Click “Edit frequency”.
• Enter the desired number of days between each order. Reminder: you do not have to choose only the standard 30- or 45-day intervals – you can also choose a custom interval, such as 33 days or 50 days.
• Click the “Update” button.

If you would like to apply a discount code to your next renewal order:

• Enter the discount code in the designated field and click “Confirm”. Reminder: you can only use one discount code at a time.
• IMPORTANT: For the discount code to be successfully applied to your next order, it must still be valid on the date your order is processed. For example, if the code is valid from January 1 to January 3 and you enter it on January 1, but your next order is scheduled for January 5, the discount will not be applied. To use the code successfully, enter it in the designated field and then change the date of your next order to a date when the code is still valid.

If you would like to change the delivery address for your next Rooty order:

• In the “Product shipping info” section, click “Edit”, update the desired information, and then click “Save”.

If you would like to update your payment information:

• In the “Payment details” section, click “Edit” and follow the instructions there.