FAQs

MagicRooty
Subscription
order & invoices
payments & delivery
returns & refunds

MagicRooty FAQ

How does MagicRooty taste?
MagicRooty Raw Cacao (original formula) has the taste of pure cacao and contains no sweeteners. 

MagicRooty Choco Cinnamon offers a sweeter flavor of cacao/chocolate combined with cinnamon and includes added date powd

The best part? You can customize your MagicRooty drink by adding milk, sweeteners, cinnamon, vanilla, or other ingredients to create your own unique beverage.

P.S. – The current favorite way to prepare it is with a splash of oat milk. We’d love to hear your ideas and recipes for enjoying MagicRooty in your own way.
How will MagicRooty make you feel?
With every sip, you’ll feel a magical mixture of the earth’s strongest roots and plants slowly warming your body from within and providing benefits to your body, mind, and soul.

Most people experience a moderate brain boost about 15 minutes after drinking it, and the brain energy lasts for 4-8 hours. They report that their focus narrows, their minds are more awake, and they are ready to conquer the day!
Is MagicRooty safe?
MagicRooty contains the most researched compounds that have been used for centuries in traditional medicines around the world, so you can rest assured that you’re in good hands.

But in all seriousness, we have developed MagicRooty for ourselves with the goal of making a drink that we can all enjoy daily for the rest of our long and healthy lives. The longer you drink it, the better you’ll feel and the greater the effects on your body, mind, and soul. 

That’s why you won’t find any under-researched, risky, or dubious compounds in MagicRooty.
How much should I drink and when?
You can drink 1-2 doses daily, but most people will experience enough brain energy and well-being from 1 dosage alone. 

The best time to drink MagicRooty is about 1-2 hours after you wake up. Why is that? You want your body to wake up naturally (without the help of any other substances), and after you are awakened, you can drink the MagicRooty and enjoy a day of bliss, energy, and excitement.

With every package of MagicRooty, you’ll also get a measuring spoon – 1 level spoonful (just below the edge) equals 1 dose.
Does MagicRooty contain any “magic” mushrooms?
Well, we believe that all compounds in MagicRooty are magical – but no, if you’re referring to you-know-which-mushrooms, they are not part of Rooty’s ingredient list.
How to prepare MagicRooty?
Pour 1 level measuring spoon (just below the edge) of MagicRooty, included in the packet, into your favorite mug. Add 100-150 ml of hot water. Mix in a splash of your favorite milk or sweetener. Stir well. You can also add other ingredients if you like.

The most popular way to prepare it right now is with a touch of oat milk, but you can also add cinnamon, vanilla, or a sweetener. Yum, right? :) 
What is the expiration date of MagicRooty, and how should it be stored?
The expiry date for MagicRooty is 9 to 18 months from the production date, and you’ll find the exact expiry date printed right on the packaging. When stored properly—in a dry spot at room temperature—it also stays good a bit beyond that.

To keep it at its best, we recommend storing it in a dry place with the packaging closed, so no moisture sneaks in.
Can I take it daily?
Absolutely! You can enjoy MagicRooty every day—we sure do, and we love it! Just like with any daily supplement, we suggest cycling: try 6 days on, 1 day off, or take a week off after 3 months of regular daily use.
Where is MagicRooty made?
MagicRooty contains the earth’s most potent compounds from many countries worldwide to give a taste of the planet’s potent natural compounds. The actual blend is then produced in Europe and shipped to you from one of our warehouses.
What is the difference between a one-time purchase and a subscription?
By subscribing, you’ll get your MagicRooty every 30-45 days and enjoy a special discount on every order. Additionally, you will receive many amazing benefits and perks. And, you’ll save time, avoid decision fatigue, and get a healthy dose of adaptogens and medicinal mushrooms that gradually build up in your body for a lasting boost. 

And the best part? You can change or cancel your subscription anytime, no questions asked. So, why not give it a go for at least one to two months and experience the full spectrum of mind-blowing benefits that will make you feel like a superhero?
Is MagicRooty more of a mushroom coffee or a mushroom tea?
Well, it’s actually a fantastic mushroom drink that offers all the wonderful benefits of both mushroom coffee and mushroom tea, minus the drawbacks like jitters and stress. 

Interestingly, not everyone is aware that mushroom coffee still contains regular coffee (it’s true) which is responsible for those unwanted side effects, even though it has mushrooms mixed in. 

What’s even more surprising is that people often end up spending a significant amount of money on mushroom coffees and teas, hoping for magical results, only to be disappointed by the negative outcomes. That’s why we proudly introduce our incredible mushroom drink, designed to give you the best of both worlds.
Why is MagicRooty the best coffee substitute?
Simple—because it gives you all the benefits of coffee, but they last longer and come without any side effects. It's a win-win!
Is it suitable for professional athletes?
MagicRooty is a suitable dietary supplement for professional athletes, as it contains no banned substances and helps stimulate the nervous system, alleviates fatigue, supports physical exertion, and contributes to optimal mental activity.

Although the supplement is safe for athletes, in rare cases, Rhodiola rosea may cause inaccurate results in certain types of tests. Therefore, we recommend consulting relevant experts regarding specific testing protocols before use.
Does MagicRooty contain caffeine?
Yes, MagicRooty contains 50 mg of caffeine—but not from coffee. It comes from natural Yerba Mate tea extract.

For comparison: a typical cup of coffee contains around 80 to 100 mg of caffeine. Yerba Mate delivers a smoother, more balanced source of energy that boosts both body and mind—
without the usual crash. It’s also rich in antioxidants, vitamins, and minerals that support focus and overall well-being.

We chose to skip coffee because it often causes jitters, restlessness, or digestive issues. Higher amounts of caffeine—even when combined with other ingredients like medicinal mushrooms—can cause unwanted side effects, which is exactly what we wanted to avoid.
Why didn’t anyone else think of this?
Ideas that truly work don’t appear overnight. MagicRooty wasn’t born from a random brainstorm session or a rush to follow trends – it’s the result of over a decade of experience from our team of biochemists, herbalists, and supplement experts. It was created from a genuine desire to support your well-being – not from a need for instant success. While many products today include everything that’s currently “in,” we chose a different path. We created something with intention – focusing on functionality, premium quality, synergy between ingredients, and long-term safety.

Every ingredient in MagicRooty has a purpose, a place, and a story. We use 100% natural extracts of adaptogens and medicinal mushrooms sourced from the purest, wild-grown areas – with no maltodextrin, no artificial flavors, and no trendy fillers that don’t serve your body. The dosing is optimized – effective, yet safe for long-term use. And the taste? Customizable to your liking. This isn’t a one-size-fits-all solution – it’s something made for you.

So why didn’t anyone else think of it before us? Because creating something truly new isn’t easy. It takes expertise. Dedication and persistence. A real connection to nature. And yes – the courage to go your own way, even when others might follow. We took the time to make something truly different. For you. For your body. And for those calm, focused moments… when life finally flows as it should.

Subscription

I’d like to manage/pause/cancel my subscription. How can I do that?
You can easily manage, pause, or cancel your subscription anytime through your account on our website. Simply follow the instructions here.
I can’t reset my password to log in to my account on the website. / I can’t log in to my account on the website, even though I’ve already made a purchase.
If you’re unable to log in to your account on our website or don’t receive an email to reset your password, it’s likely that you haven’t created an account yet. Accounts are not created automatically with an order—you need to set a password.

You can create your password here using the same email address you used when placing your order. Once your account is created, all past orders will be automatically linked to it, allowing you to manage orders, subscriptions, and access loyalty program benefits.
Can I cancel my subscription at any time?
Absolutely! You can cancel your subscription at any time through your account. Just follow the instructions here.

Orders & invoices

How can I place a MagicRooty order for my business?
If you’d like to receive an invoice addressed to your business, please contact us at we@feelrooty.com. Include your full name, company details (name, address, VAT number), and the desired products with quantities, so we can prepare the invoice. Once payment is received, we’ll ship the package to your specified address.

Please note that invoices for businesses are not available for orders placed through our online store.
I didn’t receive an invoice in my package. What should I do?
To reduce paper usage, we don’t include printed invoices with orders. You’ll receive your invoice via email along with the tracking link once your package is shipped. If you don’t receive it, please check your spam or Promotions folder. If it’s not there, contact us at we@feelrooty.com, and we’ll resend it to you.
Can I cancel my order?
If you need to make changes to your order, such as updating the address, phone number, or products, please reach out to us at we@feelrooty.com, and we’ll gladly assist you. This is possible as long as your package hasn’t been processed in our warehouse.

If you still wish to cancel your order, this can only be done if it hasn’t yet been processed in our warehouse. Since we strive to deliver products to you as quickly as possible, the processing happens very fast.

To cancel your order, please email us at we@feelrooty.com with your order number. Include "Order cancellation” # [Order Number]" in the email subject line. We’ll respond within a few hours (during business hours on weekdays) to let you know if the cancellation was successful.
Can I change my order?
We aim to get products to you as quickly as possible, so processing begins almost immediately. You can only change your order if it hasn’t yet been processed in the warehouse. Email us at we@feelrooty.com with your order number and details about what you’d like to change. We’ll get back to you within a few hours (during business hours on weekdays) to confirm if the change was successful.
Can I change the delivery address for my order?
Changes to your order are only possible if the order hasn’t been processed in the warehouse. If it has already been processed, unfortunately, changes are not possible. However, you can update the delivery address directly with the courier after receiving the tracking link.
I didn’t receive a confirmation email for my order. What should I do?
We sincerely apologize for this. We take great care when processing and packing orders, but mistakes can happen. If you didn’t receive all the items you ordered, please contact us at we@feelrooty.com and include the following information:

Your order number (found at the top of your confirmation email, typically in the format #0000). If you can’t find it, please provide your full name, the email address used for the order, and your delivery address so we can locate your order.
A photo of the package you received.

Once we receive your email, we’ll investigate the issue in our warehouse and get back to you as soon as possible. All our products are scanned before packing, so we have precise records of what was included in each package. If an item was indeed missing, we’ll resolve it promptly.

Thank you so much for your understanding!

Payments & delivery

What payment methods do you offer?
In our online store, we offer the following payment methods:
  • PayPal
  • Credit cards – pay directly at checkout using Visa, Mastercard, or American Express.
  • Klarna
  • Idea
  • Apple Pay
  • Google Pay
  • Others (this varies from country to country)
How long does it take for my order to be delivered?
If the product is in stock, we will ship your package within 1-2 business days. Once shipped, you’ll receive a tracking link to monitor its progress. Please note that we don’t process orders on weekends or holidays, and there may be delays during high-volume periods like holidays.

Estimated delivery times:
  • EU: 2–7 business days
  • UK: 7–9 business days
  • US: 2–3 weeks
Which courier service do you use?
For speedy delivery, we collaborate with various courier services such as GLS, Packeta, Post of Slovenia, and others, depending on the destination country.
Will I receive a tracking number for my package?
Yes, as soon as your package is shipped, you will receive an email with a tracking link to monitor its status.

Loyalty program

How to redeem Magic Points and benefits from our loyalty program?
Log in to your account on our website HERE. If you didn’t create an account or set a password when placing your order, you can create one by clicking the "Sign up" button. All past orders will automatically link to your account (important: use the same email address you used for your order).
  • Click on “Loyalty Program” in the top menu, and a window will open in the bottom-right corner of the page.
  • Here, you’ll see your Magic Points balance. In the “Your rewards” section, you can access discount codes earned by collecting enough points or by referring a friend to MagicRooty, who makes a purchase using your referral link.
Magic Points can be earned in various ways, which are described in the “Ways to earn Magic points” section.

How to spend Magic Points? You can find more information in the “Ways to redeem Magic points” section.
  • For every 100 Magic points, you can redeem a €10 discount on purchases over €20 in our online store.
Go to the “Your rewards” section, where you’ll find a €10 discount code. Copy and paste it into the cart during your next purchase, or apply it to your next subscription order in your account. For more information about managing subscriptions, click here.
How does the referral system work?
For every successful referral (where a friend makes a purchase on our website using your referral link), both you and your friend will receive a 20% discount on your next order. For more details about how the referral system works, click here.

Returns & refund 

What are the return and refund policies?
You can find more details about our return and refund policies here.
Do I need to pay for return shipping?
Yes, customers are typically responsible for covering return shipping costs. However, if there is an error with the product or if you received the wrong item, we will cover the return shipping expenses.
Will I receive confirmation that my return has been received?
Once your returned package is delivered and processed at our warehouse, we will issue a refund (if agreed upon via email).
Can I return any product from your online store?
No, not all products are eligible for return.

You can only return MagicRooty, but under certain conditions. You can find all the details about return policies here.
Can I return a product that has already been used?
Products can be returned within 14 days if they are unused, unopened, and in their original packaging with the receipt. However, to ensure everyone has a chance to try our MagicRooty, we accept returns of already opened MagicRooty packages within 60 days of purchase. Return shipping costs are covered by the customer.

Subscription orders are not eligible for returns, refunds, or cancellations after they have been charged, following your initial order. For larger orders (more than one item), we will only refund the cost of one item. Other products in our store (frothers, mugs, bags, etc.) or orders over €70 are not eligible for return.

Refund requests made more than 60 days after receiving your initial order will not be accepted. We also reserve the right to decline any refund request if there is a suspicion of misuse.

If you wish to arrange a return, please contact us at we@feelrooty.com. Packages returned without prior notification to our email address will not be processed. For more information on returns, click here.
My RootyFrother has stopped working. What can I do?
Our RootyFrother comes with a 1-year warranty. If your RootyFrother has stopped working or is not charging as it should, please send us a video showing the issue. The video should clearly demonstrate how you are charging the RootyFrother and attempting to turn it on. Send the video to we@feelrooty.com.

Once we review the video, we’ll email you with the next steps.